Can we request services by phone or email? If an image was provided it will appear above the request number. Each request lists the request number, complaint description, status, date and time the request was submitted. Your requests are listed in the app under the “My Requests” tab. Where can I find all the requests I have submitted? How will I know when my request has been completed?Ī notification will be sent to the registered email.

An explanation will be sent to the registered email providing the information for the correct agency to contact. My request was denied, why and what happens next?Ī denied request means it does not fall under County jurisdiction. The email will provide any next steps and contact information if you have any questions. My request was approved, what happens next?Īn approval confirmation is sent to the registered email. Make sure to provide as much information as possible such as landmarks, cross streets, etc. Report the location and description of the issue. What type of information should I provide? They will be very helpful to staff addressing the issue. Yes, please attach photos to the request. What happens after I submit a request?Ī unique work request number will be assigned and a confirmation will be sent to the registered email stating the request was received and whether it was approved or denied. No, this is a free App available to download on Apple and Android products. If you need assistance with your Mobile Citizen account please contact us at (925) 313-2000 or email us. Please note Contra Costa County Public Works jurisdiction is the unincorporated areas of the county. Track the status of your request in the the app. The submitted request is automatically assigned a unique Work Request number then sent to the appropriate division of Public Works for follow up. Select the service, take a photo, provide comments and details about the location then submit. The application requires registration to use, which includes providing an email address and setting Contra Costa County as the location. Go to the App Store to download the app for iPhone and iPad OR go to the Google Play store to download the app for Android smart phones and tablets. Select the service, take a photo, provide information about the issue and details about the location then submit. The Mobile Citizen application is free and can be downloaded in the App Store for iPhone and iPad or the Google Play store for Android smart phones and tablets.Įmail address and location (Contra Costa County) is required to register and use the app.

Play store free download